Refund Policy | ZombieDuo

No current ZombieDuo transactions

The current release does not open checkout, sell a subscription, or sell credits. Because there is no ZombieDuo transaction to settle, this page does not create a promise for a product that is not available.

If you believe a charge was made in error, email support@zombieduo.com with the date, amount and receipt identifier. Do not send a full card number. We will investigate the record and direct you to the responsible merchant when the charge was made by an external service.

Before any sale opens, this page will state the applicable product, cancellation route, eligibility window, duplicate-charge handling, delivery failure handling, refund method and statutory rights. A checkout will not be enabled while those details are incomplete.

Questions

Can I request a refund for a ZombieDuo purchase today?

There are no open ZombieDuo purchases in this release.

What if an external tool charged me?

Contact that provider using the receipt and its published policy. ZombieDuo does not control external billing.

What details should I send?

Send a receipt identifier, date, amount and account email. Never send a full card number or password.

Will future subscriptions be refundable?

The future policy will be published before checkout and will preserve mandatory consumer rights.

Does closing my account refund a payment?

There is no current paid account to refund. Future cancellation terms will be shown before purchase.